FEN Support
Contact & Support
Need help with your FEN account, player profile, roster, Partner tools, Scrims or another part of the platform? Start here and we’ll help you find the right support.
What do you need help with?
Choose the area that best matches your problem so we can understand your request more quickly.
Player Account
Help with registration, login, account access, player profiles, incorrect player information or other account-related problems.
Rosters & Players
Questions about creating a roster, adding players, roster membership, player UIDs or managing your competitive team.
FEN Scrims
Help with Scrim registration, roster eligibility, reported results, scoring records or technical problems affecting a FEN Scrim.
Rankings & Scoring
Questions about Player ratings, Roster Elo, recorded Scrim results or how the FEN competitive ranking system works.
View FEN Scoring & Rankings →Partner Support
Support for FEN Partners managing players, Rosters, Scrims, tournaments or Partner account tools.
Technical Problem
Report something that is not working correctly on the FEN website, dashboard or competitive platform.
You may already find the answer
FEN includes guides explaining the platform, competition system and scoring. These resources can often solve a question immediately.
How to use FEN
Follow the FEN journey from creating a Player account to managing Rosters and participating in competitive activity.
View Tutorial →Scoring & Rankings
Learn how Scrim results affect Roster Elo and how individual Player performance contributes to Player rankings.
Understand the Scoring →Competition Rules
Review player responsibilities, organiser responsibilities, competitive integrity rules and dispute procedures.
View Competition Rules →Scrim & tournament disputes
It is important to contact the right person when an issue happens during competitive play.
Contact the organiser first
Match scheduling, gameplay disputes, rule decisions, no-shows and competition decisions are handled by the organiser responsible for the Scrim or tournament.
Contact FEN support when the problem relates to the FEN platform itself, such as incorrect recorded data, account access, technical errors or a possible violation of FEN platform rules.
Contact FEN
If you still need help, send us your request with enough information for us to understand what happened.
What to include
Giving us the right information helps us investigate your request without unnecessary back-and-forth.
Your FEN username or Player UID if relevant.
The Roster, Scrim or tournament involved.
A clear description of what happened.
Screenshots if they help explain the problem.
The page or feature where the problem occurred.
Send your request
Use the FEN contact form and select the support category that best matches your request.
For Scrim or tournament decisions, please contact the organiser first. For website, account, data or Partner platform issues, contact FEN support.
Frequently Asked Questions
Common questions about contacting Frontline Esports Network.
I cannot log in to my FEN account. Who should I contact?
Contact FEN support and include your username or Player UID if you know it. Do not send your password.
There is a problem with my Roster. Can FEN help?
Yes. Contact us for problems involving Roster creation, membership, Player UIDs or incorrect information stored on the FEN platform.
My Scrim opponent broke a rule. Should I contact FEN?
Contact the organiser responsible for the Scrim first. Organisers handle match decisions and disputes. FEN support should be contacted when the issue concerns the platform or a possible violation of FEN-wide rules.
My ranking or score looks incorrect. What should I do?
First review the FEN Scoring & Rankings page. If the recorded result or calculated data still appears incorrect, contact FEN support with the relevant Scrim and Roster information.
I am a Partner and need help managing a Scrim or Roster.
Contact FEN support and identify yourself as a Partner. Include the relevant Roster, Player, Scrim or event information so the issue can be investigated efficiently.
Should I send my password when reporting an account problem?
No. FEN support should never need your password. You can provide your username, Player UID and details of the problem without sharing your login credentials.
Still need help?
Send us the details of the problem and we’ll help you find the right solution or point you toward the right FEN resource.